Course overview
This programme will develop core skills central to managing people at work and enable managers to make a more effective contribution to the organisation.
To be eligible to receive the accreditation award from TU Dublin, 100% course attendance is required.
What you'll learn
- Understand and appreciate the full extent and importance of their role in managing people
- Improve interpersonal skills to enable them to deal more effectively with people at all levels within the organisation and act with greater confidence
- Acquire the key tools for managing people through a practical approach to skills development in such areas as motivation, managing problem behaviours, counselling, assertiveness, and negotiations
- Develop an appreciation of grievance and disciplinary procedures and improve effectiveness in handling issues in these areas
- Gain an overview of the key areas of employment legislation and become more confident when dealing with related queries
Recognition
Study method
- Online
- Blended
- In-class
Duration study load
- 4 sessions
Professional recognition
Accredited by: Technological University Dublin
Assessment
To successfully complete this award, students will be required to pass their learning journal for each day of the programme and a quiz on the content of each module.
Testimonials
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Mairead ElliottCPD Certificate in Managing People"I attended the CPD Managing People programme at Ibec. The days were structured well, it broke the subject matter up in a logical way while still linking it all up throughout the course"
Who's it for?
Managers, supervisors, and those who want to develop their core skills in managing others, including learning more about getting the best from the team and managing underperformance when necessary.
Subjects
Ibec Academy has designed this programme to suit the needs of managers within organisations. All presenters on the programme are practitioners who deal with a variety of real-life situations on a daily basis. Participants are encouraged to express their views and experiences. Case studies and exercises are going to be used to ensure a real and practical understanding of each subject. Participants will practise all techniques taught on the programme.
- Styles of leadership
- Your style
- Situational leadership
- Managing versus Leading
- Communication
- Your personal style
- Get your message across
- Interpersonal skills
- What are the skills?
- Listening, body language, and questioning
- Developing key skills
- An overview
- Implications for managers
- Negotiations
- Preparing for negotiations
- Skills development
- Practice/ role play
- Grievances
- Good practice
- Fair procedures
- Handling grievances
- Industrial Relations Institutions
- What they are – how they work
- Understanding behaviour and motivation
- Feedback techniques
- A practical approach and action planning
- Discipline and Dismissals
- Practice and procedures
- Handling disciplinary matters
- Main provisions and implications
- Employment of staff
- Interviewing a behavioural approach practice
- Assertiveness or aggressive and non-assertive behaviour
- Dealing with conflict
About Ibec Academy
We are the specialists who deal with the thorny issues faced by employers every day in key areas such as Human Resource Management, Industrial Relations, Employee Relations, Management, Employment Law, and Occupational Safety and Health.
We advise and represent companies in these areas every day, and this knowledge and practical know-how then informs all of the programmes we design and run.
The learning is based on real examples, which teach you how to get things right the first time and avoid mistakes that are costly and time-consuming to resolve. Our facilitators are experts in their fields, which brings the learning to life and gives participants practical takeaways, insights, and action plans that can be implemented in the workplace.
