Retail Management Course

Implement staff training

Due to the pressures of competition and the need to meet organisational performances, a definite relationship between organisational goals and training has emerged. You will cover: considering staff training, assessing and confirming the need for training, preparing the training, delivering a training session and evaluating a training session.

Assess workplace competencies

An essential aspect of developing team members is the ability to assess the individual’s skills and knowledge. You will learn about: The assessment process, assessment evidence, the assessment plan, implementing the assessment activity, the assessment decision, assessment records and reviewing assessment.

Lead and manage people

This unit covers the skills and knowledge required to lead and manage people. It involves developing and communicating team objectives developing and improving teams delegating responsibility consultation and actively supporting team members to achieve goals and store plans/targets.

Provide a safe working environment

This unit covers developing and implementing policies and procedures relating to occupational health and safety issues. It involves consulting with staff assessing and controlling risks establishing and maintaining record systems and evaluating policies and procedures.

Administer human resources policy

This unit teaches you how to plan and manage human resources. It involves implementing staffing levels monitoring staff performance identifying and minimising potential industrial relations problems and developing and implementing training plans.

Recruit and select personnel

This unit will cover: human resource planning, identifying HR needs, staff selection and EEO, recruitment policy, conducting an interview. Recruitment is a critical component of any retail manager’s task in making a retail outlet profitable.

Manage financial resources

This unit involves the skills required to develop and implement financial control systems. It involves controlling cost and budget maintaining store accounting systems and developing and negotiating budget allocations.

Control store security/loss

Providing a suitable level of security is essential to minimise the potential risk of damage, loss or injury to the team, the store, its equipment or stock. This risk is not limited to traditional ‘shoplifting or armed robbery’. There are many potential risk areas to consider when implementing an effective loss prevention strategy.

Control inventory

Efficiently controlling the inventory of a retail store is critical to the long-term profitability and survival of the store. Retailers make a sizeable investment in the inventory they keep every day. If this investment is not protected, the retailer may face financial losses that cannot be overcome.

Manage merchandise and store operations

This unit involves managing store merchandising, planning and managing store advertising and promotions, managing store pricing policies and managing housekeeping.

Manage sales and service delivery

This unit involves market research developing new markets and marketing products and services within the culture of the overall store policy.