Course overview
By attending this course, you will know how to ensure that quality is embedded in your products and services from the initial design stages of your product and service development.
The success or failure of your quality management programme will largely depend on the people in your organisation. This course will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.
By attending this course, you will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.
You will develop your technical Quality Management skills by introducing you to the core tools and techniques.
An effective way of assessing your quality management efforts is to be audited. This course outlines the audit process and introduces the main quality awards which many organisations use as a means of self-auditing.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to applying the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
What you'll learn
Upon completion of this course, you will:
- Appreciate the need to incorporate quality from the design stages.
- Understand how people in your organisation can make or break your quality goals.
- Develop the skills needed to partner with your supply chain in achieving quality.
- Appreciate the quality tools and techniques at your disposal.
- Understand how you can reach your quality goals via the use of audits and quality awards.
- Examine the intricacies of applying quality standards in service delivery.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Study method
- Online
- Blended
- In-class
Duration study load
- 9 days
- 54 hours
Course features
- Management consultation service
- Paperless service delivery model
- Flexible open course schedule
Who's it for?
This course is suitable for:
- Operations directors
- Heads maintenance and operations management
- Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.
Subjects
- Design, innovation and improvement
- Design control and management
- Standards and specifications
- Service sector quality design
- People and organisational structure
- Teamwork for quality
- Communications for quality
- Training for quality
- Purchasing practice in quality management
- Customer-supplier relationships
- From contract to partnership
- Innovation in the supply chain
- The chain of interdependence
- Getting to grips with customer needs
- The QFD the main steps
- Incorporating customer needs into product and process definition
- Implementation of QFD
- Basic tools and techniques
- Failure mode, effect and criticality analysis (FMECA)
- Statistical process control (SPC)
- Improving maintenance performance
- Quality audits
- Malcolm Baldrige, Deming Prize and European Quality Awards
- Implementation of quality management
- The management of change
- Quality in product organizations vs service organisations
- Dimensions of quality in services
- How to achieve service quality
- Customer service excellence and customer satisfaction
- Summary and recap of key learning objectives
- Action planning
About London Business Training & Consulting
London Business Training & Consulting (LBTC) is a business and management training and consultancy service provider operating out of its head office in Hammersmith, West London. For over fifteen (15) years LBTC has catered for the learning & development needs of innumerable individuals and organisations of all sizes from all over the world.
Our customised approach to every management solution we deliver has afforded our clientele world-class business performance. As a result, LBTC benefits from regular re-engagement by our clients year after year, or every time they encounter a business challenge that is seemingly insurmountable.
